Complaint

Filing a Complaint

To file a complaint, follow the steps below:

1. Complaint Form

Fill out the complaint form and include it with the shipment. The document should include the following information: full name, email address or correspondence address, phone number, product number, reason for the complaint, purchase date, and date when the defect occurred. You can download the complaint form by clicking here - Click here to download the complaint form.

2. Return the Product

When filing a complaint, please return the product along with all its accessories and a copy of the invoice/receipt.

3. Shipping

Send the product being complained about to the following address:

Xlap24.pl
Leśna 1
64-100 Leszno

Note! If the product is covered by Door 2 Door (D2D) warranty, do not send it to us on your own. Contact our store via phone or email, and we will send a courier to pick up the product.